Refund Policy
This policy specifies the conditions under which a refund may be granted for payments made on the Besta platform.
Last updated: December 11, 2025
1. Purpose
This refund policy defines the cases in which a refund may be granted to an establishment having made a payment on the Besta platform (accessible at besta-app.fr).
2. Authorized refund cases
Besta grants a refund only in one case: • Confirmed double payment for the same order (technical error or duplicate billing via Stripe). In this case, a full refund of the second payment will be made after transaction verification.
3. Refund exclusions
No refund will be granted in the following cases: • Credits purchased but not used; • Credits used to publish events; • User error or misoperation during payment; • Account suspension or deletion for non-compliance with TOU/TOS. Due to processing fees and the nature of digital services, all payments are final except in confirmed double transactions.
4. Refund request procedure
To report a double payment, the establishment must contact Besta support at contact@besta-app.fr, providing: • The email associated with the professional account; • The two transaction numbers or Stripe payment proofs. Each request will be examined individually within 7 business days.
5. Refund timing and method
If the request is approved, the refund will be made via the same payment method used for the purchase (Stripe), within a maximum of 14 days after confirmation. No additional fees will be applied.
6. Contact
For any questions regarding this refund policy, contact: Besta Head office: 60 Rue François Ier, 75008 Paris – France Email: contact@besta-app.fr Besta reserves the right to modify this policy at any time. The last update date is shown on this page.