Refund Policy
This policy specifies the conditions under which a refund may be granted for payments made on the Besta platform.
Last updated: December 11, 2025
1. Purpose
This policy covers two types of payments: (A) Payments made by establishments on the Besta Pro Space, accessible at https://www.besta-app.fr — credits, subscriptions, Partner plan. (B) Ticket purchases made by end buyers via Besta ticketing pages.
2. Authorized refund cases
Besta grants a refund only in one case: • Confirmed double payment for the same order (technical error or duplicate billing via Stripe). In this case, a full refund of the second payment will be made after transaction verification.
2.bis Refunds for ticket buyers
General rule — no right of withdrawal: Pursuant to Article L221-28 12° of the French Consumer Code, event tickets with a fixed date are not subject to the right of withdrawal. No refund is granted solely at the buyer's initiative after a confirmed purchase. Exceptional refund cases: • Confirmed double payment (same ticket billed twice): refund of the overcharge after verification, initiated by Besta. • Event cancellation or postponement by the establishment: the refund is the responsibility of the organizing establishment. The buyer must contact the establishment directly or Besta at contact@besta-app.fr. Procedure for buyers: Contact contact@besta-app.fr with: — Your purchase email address — The Stripe session ID (visible on your confirmation) — The reason for the request Processing time: 7 business days. Refund within 14 days via the original payment method. Liability in case of cancellation: Besta cannot be held liable for the cancellation or postponement of an event organized by a third-party establishment. Refund responsibility lies with the organizing establishment.
3. Refund exclusions
No refund will be granted in the following cases: • Credits purchased but not used; • Credits used to publish events; • User error or misoperation during payment; • Account suspension or deletion for non-compliance with TOU/TOS. Due to processing fees and the nature of digital services, all payments are final except in confirmed double transactions. Pursuant to Article L221-28 12° of the French Consumer Code, the 14-day right of withdrawal does not apply to event tickets for which a date has been set.
4. Refund request procedure
To report a double payment, the establishment must contact Besta support at contact@besta-app.fr, providing: • The email associated with the professional account; • The two transaction numbers or Stripe payment proofs. Each request will be examined individually within 7 business days.
5. Refund timing and method
If the request is approved, the refund will be made via the same payment method used for the purchase (Stripe), within a maximum of 14 days after confirmation. No additional fees will be applied. For ticket buyer refunds: the refund is initiated by the organizing establishment via their Stripe Connect account. Besta only refunds directly in the case of a confirmed double transaction attributable to a platform malfunction.
6. Contact
For any questions regarding this refund policy, contact: Besta Head office: 60 Rue François Ier, 75008 Paris – France Email: contact@besta-app.fr Besta reserves the right to modify this policy at any time. The last update date is shown on this page.